There have been a number of comments over recent weeks (and indeed months) about the imminent death of blogging, to be generally replaced it seems with newer tools such as Twitter and lifestreaming.

For a small minority, it’s possible that this may well be on the cards – however, for the vast majority, and particularly those using these tools for primarily business purposes, I would say that this prediction is premature in the extreme.

Indeed, with the growing presence of social media as a marketing and comms tool in its own right, are we going to be seeing a decline in the role of blogging as one part of that? My answer is a resounding no and I’ll explain why.

Blogs will play a central role

For instance, if we take some of the more popular social media tools as examples:

• Microblogging in the current guise of Twitter is great but a little restrictive – it’s difficult to save evrything in 140 characters, so is often used to make people aware of other sources of information or to initiate connections;


• Social networks are proliferating in many different forms from the monsters such as Facebook to the niche forums on systems like Ning – they come and go (some quicker than others obviously) but each time a new one takes hold you need to establish a whole new infrastructure and set of contacts;


• Podcasts and video have their own key sites like YouTube or iTunes but in most cases, businesses fail to achieve an independent identity or forum with them alone, although cases such as “Will it Blend?” from Blendtech prove that it is possible.

A blog, however, allows a business to bring all of these other elements together, creates a focal point for a community of customers, provides the company with its own social network hub whatever else goes on in the market and allows it to expand on the information disseminated on Twitter, YouTube or iTunes.

A personal analogy

However, if you come and have dinner at my home then you have a much more complete view of me. You see where I live, the type of house, the décor, the books and music I’m interested in, the decoration and style of fixtures and furniture, what I cook and what I serve for drinks etc etc. In short, you get a much more complete sense of me when you visit my home because it is much more multifaceted.

To my mind, social networking sites, discussion forums, Twitter etc are all types of coffee houses where you can a first image of me. My blog, however, offers much more of an insight and is essentially the online equivalent of my home.

You need a place to invite people to online

Think also that as you engage with other bloggers on their own blogs, there is only so much that you can convey when you leave comments, no matter how erudite and pertinent they are. What you need to have in conjunction is a place to develop your ideas further. A place to continue that conversation that you have started – once again, a role that your own blog would ideally fulfil.

Effectively, as you look at the world of social media and the innumerable opportunities that it brings with it, to me it is clear that a blog sits solidly at the core of this activity. Personally, I see it as driving and conducting the online activity that a company undertakes and as the place to develop a community of readers that links from other social media will help grow and promote.

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We’ve seen how beneficial RSS can be to both publishers and readers alike earlier in this series so, with that in mind, it’s going to be important to encourage as many people as possible to subscribe to your feed so that they receive your latest posts automatically.

To help start this process, here are 14 ways which will give the best chance of encouraging subscribers and help you to promote all of the information that you’re providing at the same time:

1. Promote your feed prominently on your blog

2. Offer an email option to receive RSS

3. Remind them after each post

4. Sign up reminder in your email

5. Tell people about it offline

6. Make people aware what RSS is and how useful it can be

7. Full Feeds or Partial Feeds

8. Give them an incentive to subscribe

9. Use other online marketing methods

10. Feeds to feed directories

11. Network elsewhere? Promote the feed there too

12. Encourage people to recommend your feed

13. Include on key documents you distribute

14. In your Newsletters

What about you – do you have any ways that you recommend to increase your RSS subscribers that you’d like to share?

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RSS Series:
1. RSS - An Introduction: So, what is RSS all about then?
2. RSS Benefits for businesses, bloggers and publishers
3. Business benefits of RSS to subscribers & readers
4. Ways to increase your RSS subscribers

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In case you aren’t familiar with the name, Matt Cutts is the public face of Google when it comes to the world of search engine optimisation and writes a well followed blog which focusses on these and other associated areas.

Earlier this week, he wrote a post where he offered 3 so called “rules of thumb” for company bloggers and which might be considered relevant for all business blogs. The ones he highlighted were:

1. Don’t make hard promises about the future
2. Don’t trash talk a competitor
3. Don’t post when you’re angry

(You can see the full post here.)

While I can’t disagree that these are three sound pieces of advice, I don’t know whether I’d view them as the three key points with regard to company blogs – however, they are most certainly relevant.

So why mention them here? Well, primarily because they show something which I believe to be very important when you write a business blog – you shouldn’t suddenly ignore all of the common sense and good advice you have learned about business communications over the years, just because you are writing on a “blog”. A blog is an extension of that, with some extra rules thrown in, I grant you.

So advice such as “don’t rubbish your competition” makes sound business sense whether you are giving a presentation, emailing information to prospects or talking to other people in your industry. It should a no brainer to then apply that same logic when you are writing in your blog, particularly when you take into account the potential size of your readership and the fact that, for good or for bad, the internet has a long memory so getting rid of inappropriate comments you later regret is going to be problematic.

So, just because you are writing on a blog, don’t suddenly bin all of your business communications knowhow that you’ve accumulated – use all of that and then adapt the rules to allow you to play to the strengths that your blog can offer.

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I guess that I consider myself to be a relatively typical shopper, albeit probably a little bit more comfortable online than most. My own tendency, particularly when Im buying anything out of the ordinary, is to turn to the internet to first check out and research whats available and then to compare pricing.

It seems that I am not unusual in this. A recent survey carried out by Nielsen online (followed up by this post by Nielsen’s Ken Cassar) and reported by eMarketer, has added additional credence to the idea that whether we ultimately buy online or in the shops, we (as consumers) routinely carry out research online before we do so. Indeed, 8 out of 10 respondents who had purchased a product in store said they had visited the store’s website first.

Perhaps even more telling is that the survey, which focused on consumer electronics purchases, reported that more than half said they ultimately bought from the retailer on whose website they had spent the most time.

What does this tell us? Well, clearly that we, as consumers, are becoming more and more web savvy which is re-assuring. But from an online retailers perspective, it also shows us that the stickiness of our site is going to be a crucial factor in not only keeping shoppers there but encouraging them to buy. This is going to be the case whether we are running a small online store with a few items or a full ecommerce setup.

Enter blogs. I feel a full post on the subject of blogs and online retail or ecommerce is in order, but for now Ill restrict myself to a few key benefits of getting a blog on your site alongside your online store.

• More Information: the more information you give about your product or service (not just description but also how people have used it etc.), the more confident your readers are likely to be that it is right for them and the more comfortable they’ll feel about purchasing it. Just as critical, as the survey shows, the longer they stay on your site the more likely it is they will buy from you;


• Answer their Questions: giving people the opportunity to ask questions and re-assure themselves that their choice is correct will help develop trust not only in the product but also in you as the vendor;


• Customer Reviews: the importance we place in other peoples experiences and feedback with products has been proven time and time again. Using a blogs ability for people to leave their own comments will allow you to use the same techniques to improve your own sales that sites like Amazon, ebay and Hotels.com rely on;


• Search Engine Ranking: you’ll always want your products to be as visible as possible. Giving the Search Engines more to get their proverbial teeth into with a specific post about an individual product (linked back to its page in your online shop) will give you a search engine friendly page you can optimise for it and so the chance to appear more highly;


• Distribution: whether you have new products, special offers or just extra information on products, remember that a blog also distributes this information automatically through RSS and pinging, so it gives a proactive as well as passive side to your marketing.

Whether you employ just one aspect that a blog can offer or you build it in as an integral part of your online store will largely depend on time and resources, I guess. However, do remember to think outside of the standard blog format and try to use the functionality in specific business ways, such as incorporating customer reviews. That’s when blogs can really start to work for you.

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1. Internal Communications, Information Sharing and Internal Blogs
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No, I really do mean it, why do you link to your blog?

I’m thinking here of the people on business or social networking sites who insist on blindly linking to their blog (as well as their website) from their profile because they have been given a space to do so. Great if you have a blog which you keep updated but why do it when it hasnt been touched for several months? For me thats like proudly linking to your website, encouraging me to visit and then all I find is a big Under Construction sign or the hosting companys holding page. It looks bad and its bad for business.

The whole point of having a business blog that it tells the reader more about you, markets what you do and opens up a conversation or connection, all of which is likely to reflect positively on you and your business. But a blog where the most recent entry is from the previous year not only doesnt add anything positive to peoples perception of you and your business, it can be distinctly negative.

So why do people still do it is it that they think it’s still worth maintaining a link just in case it helps with Google? Maybe they just added it and forgot about it as part of a frenzied attempt to sign up with as many social networking sites and forums as possible. Bad move. Every profile you create adds to the pool of information about you on the internet its best to treat them with respect and keep track. The internet has a long memory, for good or for bad.

From a professional perspective, its particularly disappointing because many of the profiles I read are in fact small business owners who are highly specialised in what they do and clearly have much to offer. Ideal candidates for a successful and focused business blog. More than that, by actively participating in networking sites theyve already shown a real understanding that building trust and confidence online can add so much to their business, leading to referrals and generating real partnership opportunities. All things which running a business blog can also offer in bucket loads.

But not if its left to die. So even if its just once a week, keep your blog live and then make sure that you do link to it! If not, then please delete that link until you do seriously, its a lot better for your business that way.

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I’d love to be able to describe a blog as an all powerful “magic wand” which will single-handedly solve all your marketing woes. Unfortunately, in spite of what some over eager blogging enthusiasts might have us believe, its simply not the case. What blogs are, however, are excellent tools which sit perfectly at the centre of your online marketing activity and which you can use to drive your business development efforts. Now thats not too shabby, is it?

The problem is that that, all too often, a business blog is set up and run in isolation within the company rather than treated as part of a larger set of activities. No matter how successful you make your blog, it is still important to consider it as part of the overall mix – any company thinking of running one in splendid isolation is just guilty of actively stopping it from fulfilling its full potential. Running it in conjunction with other activities will prove to be far more effective both for the blog and your company.

If, as is often the case, the blog is designed to help market the company and its offerings or enhance its branding efforts, then treat it as a part of the overall marketing mix. Make sure to link it with the other activities you are using or even use it as a hub to coordinate them online and gather the responses they generate.

Ideally this coordination should happen at the planning stage so that the main interlinking set out in advance and all of the marketing strands can work in tandem. If not, then you will find that a blog is flexible enough to be able to adapt to a change in focus and direction later on if required. Employing this approach will give results which go far beyond those you could achieve using any of the activities on their own, boosting your blog and the overall campaign. The diagram above, while clearly only giving examples of the many online, offline and social media marketing methods available, tries to show the type of integrated approach that will produce the best results.

Likewise, if you are using the blog for Customer Service or Product Development reasons, then again make sure that it is part of the overall process, integrated with your Call Centre, your Developers or your Product Marketing team and not stuck out on a limb under the control of a separate department. Use the information that your customers provide through it and share it with others. Treat it as the tool that it is, rather than a solution to all ills, and you will be able to tap into a collective resource that your readers and staff can jointly add to – you can then in turn make that available to all those who visit and use the blog, both internally to your company as well as externally.

So, whatever the job you have in mind for your blog, make sure that from the planning phase onwards you run it in conjunction with the other activities you have in the same area. A blog can be a real hub for your customers, prospects and staff alike so dont isolate it connect to it and through it!

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While there is a growing recognition of the pivotal role that social media can play in business marketing and the key role of a business blogs at the very centre of that activity, I still get the feeling that some companies often wonder whether they could also benefit from this or if it’s just for others.

Personally, I feel that there are very few cases where businesses cannot gain enormously from using a blog in the key area of interaction with their customers. Clearly they need to focus (and perhaps plan – heaven forbid!) to deliver real results and that, as always, is key. This applies whether they are using the blog as part of their marketing and business development activities, their customer support, their product development or as another key touchpoint. The benefit would then feed back into all parts of the business.

There are also certain “company types” which would particularly benefit from elements that a blog could give them; a few examples include:

Companies needing to differentiate themselves: on occasions, professional services organisations have been accused of all having a rather “grey” image, causing them to blend into the background. By using blogs to help break down these preconceptions, companies can really differentiate themselves as well as reveal some of the personalities carrying out the work together with their expertise – this can only help in developing greater trust with your potential clients in a generally very competitive and customer focused environment.

Companies which rely on their specialist knowledge to attract clients: consistently demonstrating expertise in a chosen field can quickly help to build a positive reputation and encourage potential clients to contact you. Client case studies go part of the way, but displaying both your general and specialised knowledge over a period of time and giving the opportunity to interact helps develop this more than a sanitised case study can ever do. Think of it as multiple case studies on steroids if you like. This is particularly relevant for independent consultants and specialist consultancies.

Companies which have progressed beyond the hard sell approach: direct advertising and the hard sell has become less and less successful as a business development approach. We tend to be put off by “interruption marketing” nowadays rather than be attracted by it. However, an educational marketing (or relationship marketing) approach, where you provide potential clients with information on which to make their own informed decision on their purchase, has gone from strength to strength. Help your customers decide they want to buy from you rather than go all out to sell to them.

Companies wanting to become more of a partner than a supplier: engaging with potential clients through your Business Blog helps develop trust and a relationship which can position you as a partner rather than a simple supplier. People prefer to work with and buy from people and companies that they trust – a blog will allow you to achieve this.

Companies wishing to be THE information resource for their market niche: most of the information that your prospective clients are looking for is available somewhere on the web. It’s just a case of finding it! So rather than let potential clients wander round the web looking for it and perhaps finding it on a competitors site, provide it yourself or provide links to it on your Blog. Become the preferred place to go for this type of information and let this attract anyone interested in your niche to your blog.

Companies organising conferences, seminars and exhibitions: blogs are the ideal focal point for collating and distributing information to attendees pre-Conference and for gathering feedback from them during and after the Event. You can update the conference details and add new information yourself, and you automatically develop a powerful online Search Engine marketing tool as well.

Companies looking to develop a network or community around themselves: as a networking tool, a business blog can help in many different ways but one of its most powerful is when it allows the creation of a network of like minded people interested in a particular area. It is particularly positive for the company setting this up and running it because they find themselves at the centre of this network and therefore in a high profile position.

Companies developing new products or services: customer feedback and input is essential in the product development process. By taking the step to allow this feedback to take place on a Blog, you are allowing discussions and generating ideas which can be invaluable to the process. Added to this, you have a group of people who have contributed to the product and so are likely to be its strongest evangelists and advocates.

Ah, so many options! What other types of companies would you consider to be ideal candidates to consider using blogs

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Warning – Long Post (even for me!)

Remember that when it comes to “Optimising your blog”, looking at the factors which will be picked up by the Search Engines is only one part of the equation. You also need to consider optimising the blog for your readers and optimising for your business objectives – creating a blog which happens to rank highly for certain relevant key word phrases is going to be of zero value to you if you can’t back that up with things that your readers are interested in. (We looked at Optimising for your Readers in part 1 and optimising for your business comes in part 3).

Most of the elements mention here can be applied to all full blown blogs – however, hosted blogs (particularly free ones) are unlikely to offer the flexibility to allow you to change all of these elements. So, if you are looking to really benefit from a fully optimised blog then I recommend you check out what’s on offer before you begin. For me, the full Wordpress system, particularly because of the wealth of specialist plugins, is extremely powerful in SEO terms (and my first choice of blogging system), and so I will be referencing suitable sources from the Wordpress community where possible.

While we will be looking at individual SEO elements, you have to remember that there are very few factors which will cause a major shift change to a post or page ranking on their own. Rather, it is the cumulative effect that has real value a prime example of “the sum of the parts being greater than the whole”. So on each page, decide on the specific keyword phrases you wish to target and make sure that all of the individual elements come together to support them. Although vitally important, I won’t be looking at inbound links here, but rather concentrating on elements on the blog itself.

1. Title Tag

However, whenever possible, you should take the opportunity to write a custom Title Tag – with Wordpress you can use the plugins such as Stephan Spencers SEO Title Tag or All in One SEO which will allow you to do this easily. What to write? Well, remember where the Title Tags appear youll find it at the top of your browser window and, more importantly, as the clickable link on the Search Engine Results page. So while you should look to include your keywords to appeal to the Search Engines, you also need to write something which will inspire your readers to click on that link!

2. Post Text

3. H1 tag

As a word of advice in most Wordpress themes, the H1 tag is often set up as the title of the overall blog, up in the header image. It would, however, be much better to use the H1 tag for the individual post title – this will therefore allow you to benefit from a different, and specific, keyword focus on each page and therefore support the other SEO elements for each post. Its a small element, but every little helps!

4. Meta Tags

The Description metatag does, however, have a certain value, although I prefer to use it for a specific purpose. There are still some Search Engines (including Google in certain circumstances) which use the description metatag as the text under the clickable link on their Results pages. Therefore I suggest writing it as a call to action to help you to get people onto your pages as well as for any residual SEO value. For Wordpress users, the All in One SEO plugin will help you to do the job again.

5. Friendly Permalinks and URL structure

What is the best permalink structure? I have always recommended using the format of www.domain.com/category name/posttitle/ because I liked to include the additional keywords that the category names can offer. However, I have found that this format can be restrictive if you want to make structural changes to your blog at a later date, so a more traditional www.domain.com/year/month/posttitle/ will serve almost as well and give you more flexibility in modifying categories if required.

6. Link Text / Anchor Text

In case you are unsure, the anchor text refers to the words which actually make up the link that people click on and have a very positive effect on the page that they link to. So think about your links, whatever form they take, and when you are tempted to just put “click here”, stop, give yourself a good talking to and then put in something useful instead.

7. Category Names

In addition, blogs create category pages which bring together all your posts with similar content together on one page great news for search engines looking for targeted content to deliver to their searchers. To help them further, create an introduction to these category pages which gives a summary of the topic – of course, using relevant keyword terms. You will find that the “sticky” function in blogs like Typepad or a suitable Sticky plugin for Wordpress will do the job nicely if you prefer not to hardcode it. In any case, do make sure that the category names contain your keywords because they are going to appear extensively across your blog and automatically at that!

8. Footer Text

Take the example of a local company looking to promote their wares in the local area. They can and should write posts which focus on the local area and this of course will feature in the body of the text. However, you can re-inforce this in the footer by including, for example, geographic references ( ie. Norwich, Norfolk, East Anglia, East of England etc.) to complement the other keywords in the text. You might also consider adding misspellings of key words which, used elsewhere, would spoil peoples views of the site itself. In an ideal world, consider making these specific to individual pages – however, even as a single site wide footer, there is certainly value to be had.

9. Blog Tags

10. Image Alt Tags

11. Index only the important parts

In response to this, some people go as far as to block everything from Search Engines except the homepage and individual post pages, often using the robots.txt file – I am, however, against that. Block the monthly archive pages if you like but I feel that the Category pages and the tags pages bring together lots of useful and similar content, therefore providing focused content, useful for both readers and Search Engines. There’s a good article at U the Guru on this and for those WP users looking for help on this, there is a handy Robots plugin which allows you to choose noindex for individual posts or categories etc.

12. Getting Indexed quickly

In Wordpress and Typepad, the area you want to look for is called Update Services (Options >> Writing in Wordpress or Settings >> Writing in 2.5) and you need to include a specific address for the sites which you want to inform that you have added a new post pinging is rather like tapping the search engines on the shoulder and beckoning them over to your blog to index it. Anywhere, there’s a list of sites to ping here. You might as well use the XML sitemap in addition, particularly if it can be done automatically for you there are a number of plugins for Wordpress users to do this such as this one.

13. Social Bookmarking

Well, congratulations if you have made it through all of these and even more so if you already have them implemented on your blog. Blogs may be inherently attractive to Search Engines because of their structure and being regularly updated, but there are still many things that you can do to help develop their ranking further and I hope you will find the major ones mentioned here. Happy optimising!

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Linking is part and parcel of blogging and its an important part of it as well. The blogosphere thrives on links & connections and those blogs which create those outbound links will tend to thrive with it.

Put simply, linking out is good good for your blog and good for your business.

As you link to others, you strengthen your own position. Partly because you are validating and supporting the content of your posts but also because you are developing a repository of information which will benefit the readers who are attracted to your blog.

In fact, there are lots of positive reasons for linking to other blogs and sites which I tend to categorise as follows:

Informing your readers and Supporting your posts


Links are probably the sincerest way of recommending other blogs as valuable sources of information – you are effectively giving them a big thumbs up. Equally, they are an important way of providing reference sources to support and corroborate the arguments or assertions you are making in your own posts.

Business & Blog Promotion


By linking out, you will also be spreading the word about your own blog. If you use trackbacks to the sites you link to, then youll appear in the comments section of the post you’re referring to, giving more people the chance to find your blog. Owners of blogs are also generally interested in who’s referencing them, so you’ll often get a visit from them, and hopefully they’ll like what they find!

Developing Reputation and Creating Value


You will get more readers using your blog as the start point for their research, primarily because they trust the information and the links that you provide effectively, in your area of specialism, you act as their online directory and general resource. For them, you become THE person to go to.

Creating Community & Networking


By linking to other sources, you are creating a mini resource in your area of expertise this in turn can start to generate a community or network of readers using it with you and your blog at its centre. The links you provide help your readers to learn more about the subject and direct them to discussions going on elsewhere. Essentially your blog becomes the place where your readers know they can get up to date information on issues that they consider to be important.

So next time you worry about linking to other sites, blogs or resources of any type, try to think instead of the business benefits instead – not just to your readers but to you as well.

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Judging by the search terms that people use to find Better Business Blogging, a topic which seems to be a constant issue for people looking at setting up their own business blog is how and where to locate their blog. Primarily, should it be as part of their own website or should it be on a new domain?

I considered this previously in two posts which looked at the question of where to run your business blog and how to integrate a blog on your site, but I think that it is worth bringing together my thoughts and opinions on this again and developing them further.

Although it can depend on what your intentions are in terms of branding, specific aim and focus, target audience, domain name and general marketing requirements, my take on this would boil down to:

While there are other elements which could have an impact on your decision making, that should be the key aspect on which you make your decision.

But – what about the Inbound Links!!

The other reason often put forward for preferring an external blog is the benefit of inbound links that you can create back to your main site – “I’ve got a blog at mynewblog.wordpress.com and I’m using it to create lots of links through to my main site at www.mymainsite.com which will help me get to no.1 in Google”.

In short, no. A more complete response, no, no, no!

Google is many things but blind in Search Engine terms isn’t one of them. Multiple links from one individual site through to another suffer from what is best described as “diminishing returns”. To explain: the first link you create from the blog you have set up as a separate domain is great and registers a, let’s say, resounding “1” on the Google link scale. The second from that blog (and hence that domain) through to your site is seen as less valuable as you have already “recommended” the site with a link. In this case, it’s given, let’s say, half the value – the next, half again and so on for all of the other links from that blog domain to your main site. Result, as you add more links from your new blog back to your main site, the additional ones quickly become worthless.

Compare that to holding the blog on your own site, taking the time to write content that people consider worth linking to and working to attract links from a number of different sites – as shown on the right above. Each of these will be fully valued and counted, as they are external links into your blog from different domains – in a very short space of time, having your blog as part of your own site and domain will have benefited your overall site more than an external blog ever would, no matter how many links with great anchor text you use. (I’m even ignoring the benefit of higher page rank here, which established blogs linking to you would have but your newly established blog would not!)

So, when faced with the decision of where to run your blog from, if it is relevant to your site and to your visitors then integrate it as part of your own website. But, if you are setting it up to primarily boost your search engine possibilities then … definitely integrate it as part of your website!

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