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    Travel & Hotel Industry: here are all the key posts


    How many times have you been in a position where you are looking to buy something and yet are faced with an enormous choice of seemingly similar products. What’s the first thing that you think of doing? If you’re like me, you’ll either do a search on the internet, get someone else’s opinion ... or do both at once.

    If that’s your chosen route to “product enlightenment” then you’re not alone and it seems that the both at once option is becoming ever more common with customers’ opinions on the internet being a key factor in the decision making process. One recent survey targeting Generation Y (also known as the yoof of today in common parlance) reported that some 67% say that they use online reviews as a way of deciding what to buy, with 21% specifically stating that they have used blogs to help them make buying decisions.

    However, this type of reaction is not restricted to the younger generation. We all trust the opinions of others more than we trust the marketing blurb communicated by companies.

    • On Amazon, people look at the reviews to support the selection they have made;

    • On ebay, the customer review section is important to get a feel for the sellers;

    • On Hotels.com, the opinion of others that have stayed there is as important as the hotel information itself.

    All these opinions have a huge influence on our buying decisions and, in each case, effectively what we are looking at is online Word of Mouth.

    Working with your blog is going to give you a real headstart here. It can be a key element in starting up discussions and giving the opportunity for people to air their thoughts and comments on the products. All of this if course, creates extra content about the product on your blog which in turn will help raise your Search Engine profile and attract more visitors a virtuous circle if ever I saw one!

    There are a number of ways in which you can develop it from there perhaps use the blog as a place to highlight the reviews or write posts which link through (sparingly, please) to the products area of your site giving product details, how people use them, where new developments will be etc. You may also find the blog develops a type of community feel for your products and certainly let people review and talk about them openly.

    Remember that personal recommendation together with both peer review and peer pressure are all key factors in our buying decisions, so let your blog help facilitate this and in the process give potential customers a timely nudge in the right direction!

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    Avis Blog: We try Harder - Blog ReviewI mentioned Avis’ new blog in the News items recently and so I was particularly interested to see that e-Consultancy have published an interview today with Xavier Vallee who is Avis’ UK Head of Marketing and presumably the person responsible for the Avis blog.

    I was glad to read that Avis has been adopting the methodology I recommend in the Green Cross Code of Blogging. They have taken the time to examine and listen to the conversations which have been taking place about Avis around the internet / blogosphere before starting their own blog and have clearly thought through their own goals for creating a blog.

    Equally, judging from the interview, Avis have defined what they want to achieve from the blog and presumably the criteria which they intend to use. The aims are quite wide covering “branding, PR, customer service and product development” so keeping track of responses will be important though they appear to be working with Market Sentinel here which is good.

    Critically, they also seem to be doing the right things internally. The queries are streamed to relevant departments to be answered properly and presumably this is then followed up offline where appropriate, as well as on the blog itself. The blog also seems to have the backing at board level which will no doubt help those running it to maintain its impetus and development.

    Avis Blog Review

    The Avis blog has a very clean look, lots of white space (in a good way) and is in line with Avis’ corporate branding from what I can see. The “We Try Harder” domain name and imagery comes from corporate Avis, though it is more apparent on the global site rather than the UK one. It is running on WordPress which gives it excellent functionality and future proofing.

    The “We Try Harder” name is good though the .com version, although owned by Avis, is used for different corporate purposes – it may be appropriate to make sure that there is a link through to the blog area on that page in case of people typing the name directly into their browser and getting the .com rather than the .co.uk

    Writing – the content seems to have consistency and yet is varied enough to hold interest. It does reflect the multiple aims of the blog, covering corporate fundraising activities together with advice and tips when hiring a car as well as comments on motoring in general. I think that, in particular, the posts looking at overseas destinations has the making of a good mini series.

    Navigation and Linking – the main navigation is a little confusing with some links going back to the main site and others linking to static pages on the blog itself. While it might be work in progress, it’s a little disappointing to see the blog homepage and “go to avis.co.uk” links below the main navigation rather than built into it or placed in the sidebar. This may be in the process of being changed though as there is currently duplication of some of the links and one is pointing to the wrong page.

    The sidebar has a relatively standard set-up and could be used more effectively, perhaps by using the prime “real estate” to highlight particular points of interest either within the blog or in terms of what Avis is doing in general. Showing different elements in the sidebar on the single post pages might be positive as well, though they should retain the “Topics” (ie. categories) for the sake of consistency.

    Conversely, is there a link to it from the main Avis UK site? I couldn’t find one. If there isn’t, then that’s a big opportunity missed from a basic marketing perspective.

    Permalinks – currently the permalinks use the default format which is a real pity (though simple to change) – therefore the page and post IDs are currently being used rather than using a customised and “friendly” permalink which would display, for example, the post names. Friendly URLs will be better both for readers and Search Engines alike.

    RSS subscriptionRSS is getting much better known but still a bit of a mystery to many, so therefore with such a prominent placement of the RSS logo and subscription link, I would have included a link to some sort of explanation as to what RSS can offer to encourage users to subscribe. Since the RSS feed is through Feedburner, I would have also incorporated an option to sign up via email using one of the services that Feedburner integrates with. That way, all bases are covered and you are giving your readers the choice.

    Title Tags and Meta Tags – while it may not be seeking out Search Engine rankings as a primary goal, there would be no harm in changing the Title Tags’ format and wording in particular to make them more useful and relevant. I think that I would also include the word “Avis” at the end to help the individual posts.

    Summary – overall, a positive feel to the blog which I have no doubt will develop over time. The branding is consistent without being in your face and the writing so far has variety without veering towards selling which is the portent of doom for any blog. The writers seem to work well together and the writing styles don’t obviously clash.

    I would certainly look at working at the blog based marketing activities which could help enhance the visitor rates and also use the sidebar areas to better effect. However, these will come with time and in the meantime the challenge will remain keeping the posts consistent and interesting.

    If you enjoyed this post, make sure you subscribe to my RSS feed!

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