Judging by the search terms that people use to find Better Business Blogging, a topic which seems to be a constant issue for people looking at setting up their own business blog is how and where to locate their blog. Primarily, should it be as part of their own website or should it be on a new domain?

I considered this previously in two posts which looked at the question of where to run your business blog and how to integrate a blog on your site, but I think that it is worth bringing together my thoughts and opinions on this again and developing them further.

Although it can depend on what your intentions are in terms of branding, specific aim and focus, target audience, domain name and general marketing requirements, my take on this would boil down to:

While there are other elements which could have an impact on your decision making, that should be the key aspect on which you make your decision.

But – what about the Inbound Links!!

The other reason often put forward for preferring an external blog is the benefit of inbound links that you can create back to your main site – “I’ve got a blog at mynewblog.wordpress.com and I’m using it to create lots of links through to my main site at www.mymainsite.com which will help me get to no.1 in Google”.

In short, no. A more complete response, no, no, no!

Google is many things but blind in Search Engine terms isn’t one of them. Multiple links from one individual site through to another suffer from what is best described as “diminishing returns”. To explain: the first link you create from the blog you have set up as a separate domain is great and registers a, let’s say, resounding “1” on the Google link scale. The second from that blog (and hence that domain) through to your site is seen as less valuable as you have already “recommended” the site with a link. In this case, it’s given, let’s say, half the value – the next, half again and so on for all of the other links from that blog domain to your main site. Result, as you add more links from your new blog back to your main site, the additional ones quickly become worthless.

Compare that to holding the blog on your own site, taking the time to write content that people consider worth linking to and working to attract links from a number of different sites - as shown on the right above. Each of these will be fully valued and counted, as they are external links into your blog from different domains – in a very short space of time, having your blog as part of your own site and domain will have benefited your overall site more than an external blog ever would, no matter how many links with great anchor text you use. (I’m even ignoring the benefit of higher page rank here, which established blogs linking to you would have but your newly established blog would not!)

So, when faced with the decision of where to run your blog from, if it is relevant to your site and to your visitors then integrate it as part of your own website. But, if you are setting it up to primarily boost your search engine possibilities then … definitely integrate it as part of your website!

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This is the first of a 3 part series looking at blog optimisation. When people talk about how to optimise blogs, they are generally referring to Search Engine Optimisation – while this is important, and something I’ll be looking at in depth in part 2 of the series, it’s only part of what we should be thinking about when we optimise a blog.

First of all, I think that it’s important to look at optimising a blog for the people who really count - your readers! It’s in your interest to make sure that their experience is as pleasant, productive and straightforward as possible. Why? Because these are the people that you want to connect with, the ones you want to talk to, the ones you want to work with and the ones that you want to recommend you to others. Be nice to them!

You need to make sure that you help them to find the information that they are looking for, point them in the direction of other subjects they might also find interesting and generally ensure that they stay around to concentrate on the content you are offering without struggling to find or use it.

So, in this respect, what are the areas that we should be looking at and how can we help our readers really benefit from what we write in our blog:

1. Write posts on topics which interest your readers

I know that we come back to content time and time again, but it really is so key that I’m afraid it’s worth repeating once more here. Write things that your readers will find useful, relevant and interesting! You already do? Great - then concentrate on the rest of this post and the other two in the series because they’ll support what you’re doing every step of the way. If you’re still looking for help then, when you’ve finished here, may I suggest checking out Brian Clark at Copyblogger - recommended. Seriously.

2. Consider the layout of your posts

Try not to have great swaths of text which create an often impenetrable barrier between your readers and the ideas you wish to communicate. Make sure that you break it up, have areas of white space and use subheadings to highlight your points - where appropriate, use bullet points as well and generally make sure that the layout supports your content rather than hides it.

3. Good Navigation

Good navigation should be consistent, easy to find and easy to follow. When your readers are on your blog, the last thing you want is for them to be floundering around trying to find other posts or searching unsuccessfully for them. Why not? Because they won’t keep searching - they will have already left and gone to find it elsewhere.

Try to keep the main navigation menus in the same place on each page and if you use the general blog conventions such as the home page link being in the header, then remember that you are also looking to attract non blog readers who will be looking for a ‘home’ button. Bottom line, make navigation as intuitive as possible for everyone and let them concentrate on your content.

4. Easy Subscriptions

Whatever you may be using for subscription forms, make sure that it is easy for your readers to sign up for - this goes for both your RSS feed and any newsletter sign up you might have. For your RSS feed, offer an RSS via email option (and link to a quick overview of what RSS is and its use to your readers) and for your newsletter sign up, include it on all pages, reassure about your privacy policy and perhaps include a giveaway as a sign up sweetener too.

5. Help them to read more

If someone has been interested in what you have written then make sure they can find other posts on your blog which might cover the same or closely related topics. Either in your sidebar or following the individual posts, give them a list of the most popular, frequently read or other related posts which they would be interested in. Any element of this type, well placed, will help to direct them to other related posts helping, in turn, to keep your blog “sticky”.

6. Use Descriptive Categories

Blogs in general offer you a wonderful automatic filing system in the form of categories and archives - Wordpress also offers you the option of using tags as well to help classify your posts. When it comes to naming your categories and selecting your main tags, choose them carefully and make them descriptive as they will provide another method for your readers to find relevant posts which will be of interest. If the category names also contain your key words then there will be additional Search Engine value as we will see in part 2. As they will also act as a type of secondary navigation for your readers, try to keep them consistent.

7. Search

The Search function is another element which needs to be on every page – if someone has arrived at your blog for the first time and is looking for something specific, then the search box is likely to be their first port of call. So make it visible … and make sure it works!

8. Don’t forget to link out

Although conventional wisdom on normal websites says that linking out equates to losing a potential customer, this is not so on a blog. Links out are of great benefit to your readers because it takes them to sites that you deem to be worthwhile to read, hence developing further the trust they have in you and your recommendations. So when you write posts, don’t forget to link out where applicable either to support your arguments or to direct your readers to other valuable resources.

9. Make Commenting easy

Comments should really be the lifeblood of blogs which enable you to develop interaction with your readers and ultimately a community feel, so make sure that you make it as easy as possible for your readers to leave them. At the same time you do need to safeguard your blog against spammers so what would be the best solution? Making your readers sign up or log in to leave a comment is likely to dissuade all but the keenest commenters and especially first timers. So do your comment moderation behind the scenes and use spam filtering software such as Akismet.

10. Can they contact you?

Try to ensure that you are as easily accessible as possible. I know a number of bloggers who are reticent to do this, but in a business blog it is imperative that your contact details can be easily found, ideally on a specific contact page. You should also have a “Profile” page so that people can get a little more background on you and what you do which again should contain contact details. It might well be to your benefit!!

As a final check, if you are able to make sure that your readers don’t have to jump through hoops when they want to do something on your blog, then incorporate it. What do I mean? Well, look at it from your readers’ point of view – as a test, go onto any blog or website and any time that you hesitate or aren’t sure what to do next on it, try to think why and then make sure that situation doesn’t happen on your own blog.

To paraphrase the well used phrase - “they hesitate, you lose”. So make sure that your readers don’t have to hesitate but can find their way around your blog and around the information it contains.

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This is part of a 3 part mini-series looking at the planning phase of setting up and starting your business blog.

Each post will focus on one of the 3 key questions that you should have clear answers for as you set up your blog before you start to write it.

Question 3:
What do you want to achieve?

Unsurprisingly, what we want to achieve with our blog is linked inextricably to how we intend to use it and who we are trying to appeal to - the first 2 key questions. If you want your blog to help raise your profile and demonstrate your expertise in your field, then you might be looking to build up references (and hence inbound links) or potential business contacts; on the other hand, if it forms part of your customer service offering, then you will want to see an improved customer satisfaction and reduced customer care calls.

In both of these cases, though, to get the best results from the blog, we need to both write and develop the blog with a clear focus and goal in mind. It not only gives us direction but also gives us a yardstick to measure each decision about our blog against, whether that’s what topic to post about, changes to blog design, positioning of services etc. If it doesn’t help us to achieve the goal, then perhaps we should be rethinking it. It sounds harsh, but ultimately our business blog is an element of our business and therefore needs to be contributing to it.

What we need to know clearly at the start is what we want to achieve with the blog and this, combined with the answers to questions 1 and 2, will help us to decide how the blog should look, where key elements need to be located, what to write, how to market it and so on.

But, what criteria should we be using to see how successful the blog is? Ideally they will be in line with the main objective that you set out for your blog but it’s necessary to have some way of measuring this. Here are some possible ones to consider:

• You might consider that it is the number of new or repeat visitors to your blog;
• It could be the number of comments that you receive on your posts which can indicate the level of interaction you are achieving;
• Number of subscribers to your RSS feed may be important because you feel this shows active interest;
• Number of blogs and websites which link to your blog or refer to your articles via trackbacks;
• Quantity of new customers who get in contact through the contact form on your Blog or specifically the sales generated by the blog either directly or indirectly;
• Number of sign ups to a newsletter which you have as a marketing call to action
• Reduction in support or care calls if you are running your blog as part of your technical support or customer service function
• Number of additional book copies sold if you are using it as part of your book promotion activities
• Comments and suggestions if your blog is being used as a market research tool or product development support
• Press contacts or offline articles generated directly as a result of your

Because the possible uses of a blog are so wide, so are the possible goals you can have and ways to measure them - it’s simply a case of deciding which is the most appropriate for you in accordance with the aims you have for the blog and your business. Bringing them all together should give us a feel for the overall Return on Investment (ROI), at least to a certain extent.

Above all, have your objectives and goals in mind will help your blog fulfil its potential and deliver the results you want. As the refrain goes, “when you don’t know where you’re going, then any road will do” - so keep a careful eye on what you want to achieve and you’ll make sure you’re on the right road from day one.

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This is part of a 3 part mini-series looking at the planning phase of setting up and starting your business blog.

Each post will focus on one of the 3 key questions that you should have clear answers for as you set up your blog before you start to write it.

Question 1:
What you do want to do with your blog?

This may seem like an obvious question or rather you may think that the answer to it is obvious. Great! If you have a clear idea of what you want to do with your blog and how it will help your business, then write it down and stick it on your computer screen. Keep it in mind as you write your posts, make changes to your blog and work on promoting it because that sort of focus is going to be all important if you want to achieve the best results.

It does seem to be the case, however, that many companies (and this applies equally to multinationals as it does to small businesses) still look at blogging as something which needs to be done to “keep up with the Joneses”. Unfortunately, blogs set up with this in mind often suffer a swift demise since they generally have no real substance, identity or direction.

Blogging will cost you time and therefore money. In my case, if I am writing posts for my blogs, then I cannot be doing paid work on blogs or online marketing campaigns for other companies, engaging in other marketing activities, carrying out my duties with my accountants hat on etc. So plan what you want to do with your blog.

Marketing focused blog as an example

Let’s take the example of a business blog which has a marketing focus, one where you are essentially looking for it to communicate your expertise or the benefits of your services or products, and to start to generate interest and trust in them (and you of course!).

So to get the right balance and focus in the blog, you’ll want to incorporate important influences both from within your company and from the market you work in ie. from customers, partners and competitors etc. You also need to look at how it fits in with your other marketing activities and the general direction of the company. If you can incorporate all of these, you’ll then be developing a marketing tool which will reflect the company’s goals, will work in tandem with everything else you are doing and will allow you to communicate with your target audience in as unfiltered a form as possible.

Other business uses for a blog

Of course, marketing is just one of the many uses you could put your business blog to and as the focus of your blog changes, so of course will the influences which are important to it. If you are looking at an external blog to support your customer service or technical support activities, then the targeting and format of the blog will change to suit that goal. Likewise, an internal blog to help your internal communications or perhaps one dedicated to pre-sales / sales team information sharing will be different again.

Other ideas of possible ways to use a blog as a business tool, both externally and internally, might include:

But at the end of the day, whatever you decide to use your blog for, it needs to reflect the requirements of both the company and your target audience, and add value to both parties. Do that and you are well on the way to creating a business blog which will prove an invaluable asset to you.

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As you may well have gathered, I’m a great advocate of planning your business blog before you set out and actually write it. It’s also good to keep that development going so that you can keep track of the different subject strands you are working with and allow you to expand them further.

Previously, I’d always done this with pen and paper but have recently started to try something again that I first dabbled with a number of years ago as a student - and no, this is not going to be a politician-like cannabis related admission!

What I’m actually referring to are mindmaps. They work really well in helping to develop different subject areas as well as extending the boundaries of what your blog could be doing for you - all without losing track of the key elements that you want to concentrate on and that your audience is looking for.

Granted they are not for everyone but for someone like myself, who is very visually focused, they are an excellent way to visually represent ideas that you have for your blog and help you to develop them in different directions. And since business blogs need to be focused on and around the main subjects that you want to address, then using this method will allow you take your main subject areas and develop them naturally into adjacent areas. This is turn will help give your coverage of the topic even more scope and breadth.

The mindmap of course does not need to be a static representation of your blog - by its very nature, it’s perfect to be developed as necessary. So as the needs and requirements of your readers expand (or even change) then so can the mindmap and your planning to reflect the additional elements that you need to be considering.

As an example, I’m working through a new series for this blog at the moment on Blog Marketing and using a MindMap to help develop the different strands it should cover (still work in progress of course)

This particular one was created using MindMeister which has an excellent free option as well as the upgrade to their premium and team services. However, even the free version gives you the chance to collaborate with others so if you have multiple authors on your blog then it would be an ideal tool to help co-ordinate input from all of the them and develop ideas for new posts and future direction.

There are a number of online mindmap systems which you could use and a good start point for information is would seem to be MindMapping.org which lists a whole range of these elements as well as a range of other mindmap related resources - well worth checking out.

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Companies are discovering the benefits of communicating with customers through corporate blogs, and are setting them up in ever greater numbers. There are many places now where you can find help in setting up and developing successful blogs - indeed I hope that Better Business Blogging is one of them! However, I have found a dearth of places with practical information on sinking a blog, although the blogosphere seems to be littered with real life examples of dead or dying blogs.

So I decided that it would be good to post some pointers to help those determined to professionally sink their blog. These have been tried and tested by some of the most expert blog “scuttlers” around so, with pens and keyboard at the ready and without further ado, I give you:

1. Don’t focus on any one subject area: keep your readers on their toes by switching between posts on “Thermal Dynamics” and who is likely to win “The X Factor” or “American Idol”. Maintaining a clear focus on your blog will simply attract readers interested in the subject and encourage high search engine rankings for your relevant keywords. A real “no-no” when trying to kill off your blog.

2. Make sure your Domain name can be misread: ‘Experts Exchange’ may be the name of your blog but you could find that using a domain name of www.expertsexchange.cc results in you attracting readers looking for a very different type of service.

3. Over-optimise your posts: a keyword-optimised post should contain keyword phrases which are keyword attractive to Search Engines but non-keyword-optimised human readers are less likely to wade through keyword-rich blogs with too many keywords which make no sense. (cf. keyword phrases). Related post: “Keywords for keyword addicts”

4. Always sign your posts with “Lots of Love”: blogs are intended to be personal, so you can never be too friendly with your readers. Adding “xxx” for kisses adds that additional personal touch that sets you apart from other blogs.

5. Don’t update your Blog: you know that your first post was probably “the best you’ve ever written” or indeed “the best anyone’s ever written”, so don’t pander to your readers’ whims by providing regular information. In any case, you’ll find that good regular information will only encourage them to come back and recommend your blog others, so stay clear of this potential minefield at all costs.

6. Avoid pictures - in fact avoid anything remotely colourful. Everyone loves pages of plain text and the more austere it is the better, so don’t mess it up with imagery. Ideally steer clear of new paragraphs as well, one long one is more than sufficient - and you’ll also find that punctuation only distracts readers so do away with that too.

7. Cater to a Multilingual audience … but do so using an online translation tool. You will find that your blog instantly becomes unintelligible in the target language as well as the original. A clear “Win - Win” situation when it comes to confusing readers and chasing them away.

8. Don’t respond to comments: to be honest, you never meant to allow people to actually leave comments anyway, it was just that you couldn’t find how to disable them. And don’t install a spam comment filter either – all those “special interest sites” are probably just what the doctor ordered.

9. Calculate your Blog’s ROI - not a bad idea, per se, but once you have gathered everyone’s opinion on how to do it, decided on what criteria really matter and how to measure them and then finally got stuck into the calculations, you will find that you have no time left to post anything of value.

10. Use lots and lots of external advertising - there’s nothing like a good game of “Hunt the Post” on a blog, your corporate readers will love it! So make sure you have multiple AdSense, BlogAds and eMiniMalls on your blog although, if space permits, you might like to squeeze in a post or two. The false dawn of hope that your readers experience when they finally find a post is a joy to behold.

11. Avoid expressing an opinion - there is nothing worse than opinions to get people’s backs up and encourage them to participate on your blog which you will then need to ignore at all costs to dampen the debate. You may find that sharing information carries these same risks as it opens the door for dialogue and discussion, so avoid at all costs.

With these 11 key rules in place, you will be well on your way to creating a blog which is certainly unattractive and hopefully will not be around long enough to gain any visibility for your company in the market. So cast off and bon voyage!

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Another nice piece from Seth Godin last week where he talked about his Seven tips to build for meaning and where he briefly (comme toujours!) talked about some tactical tips about how to add value online.

One of them particularly struck a chord with me. Seth’s comment was:

It’s a brick wall, not a balloon. This is a hard one for many people. We try to build something quickly and get it totally complete all in one go. If we can’t, we get frustrated and give up. But great blogs and lenses are built brick by brick, a little at a time. You learn what works and do it more.

I liked the analogy and particularly in terms of the building of the brick wall.

I find that it can sometimes be difficult for companies when they launch a blog - whether they are launching a business blog or a full blown corporate blog, I get the impression that they have a nagging feeling in the back of their mind that somehow it’s not really finished.

When a website is launched, it should have everything there written and visible including all the relevant information and the pages completed, stored and in place. When a product is launched, it should have instructions, packaging etc. right from when the first one is shipped to customers. I think they feel that that’s what a business blog should be like too.

But the launch of a blog is not the end of the process, it is the beginning. Granted there will be the main Foundation posts in place at launch but after that the content will develop and be kept fresh by the new articles being posted - that’s how it becomes successful. Building the information, reputation, trust etc and fufiling expectations.

So have patience and take heed of Seth’s comments - put solid foundations down and then build your blog brick by brick.

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As you sit down to pen your next post, you’ll probably already have a clear idea of what you want to communicate and how you want to go about getting that message across. Nevertheless, unless you can entice people to read what you’ve written, then all of your hard work will have been in vain. So take care with the title you use for the post as it plays a key role in that process.

Why are Post Titles important?

Well, they’re important in the same way that a newspaper headline is - they attract our attention, offer an insight or a “teaser” as to what the post contains and hopefully encourage us to read the full article. We have a huge amount of information presented to us every day, and so it’s really important to grab people’s attention in the short space of time that we have before they move on to something else. It the case of our blogs, we generally only have the post title at our disposal to achieve this.

However, there is an added complication. We need to remember that we are in fact trying to attract the attention of two groups: readers (or should I clarify by saying ‘human readers’) and Search Engines.

If they both reacted in the same way to words then things would be easy, if a little boring. However, they don’t and nor are they attracted by the same things. While human readers are attracted by humour, nuance, plays on words as well as information, Search Engines are attracted purely by the words which we provide. Ideally, we need to find a way to cater for both.

Where do we see the titles?

However, we also have to bear in mind what people actually see in different situations and places - bear with me here, it’s important! The first obvious place is on your blog itself - at the top of your post is the title which will hopefully inspire you to read the post below it. Nevertheless, you are already on the blog, so in some ways the battle is already half won!

The title of your post also appears in the main Blog Search Engines such as Technorati or Google Blog Search and in the RSS Feeds that people receive in their readers. As people browse here, then the title is critical in attracting their attention as they skim through the articles on offer. The more information that we all try to process in as short a space of time as possible then the less time we’ll have to attract attention and the more critical it will become.

Post Titles and Title Tags

However, when it come to the main Search Engines, things are slightly different. What appears on the results pages of Search Engines such as Google and Yahoo is not actually the title of your post but the “Title Tag”. This is distinct from your post title and something which you can control separately. The “Title Tag” is doubly important because it is an important element that the main Search Engines look at when ranking pages - they do take note of the title of your post, but they take much more interest in the “Title Tag”.

So which way to go? My own preference is to keep the title interesting without making it too cryptic, and I always try to include the main keyword for the article. In addition, I make sure that, where necessary, I modify the “Title Tag” to ensure that that is keyword rich. (More details in my SEO series and a great Wordpress plug-in from Stephen Spencer to help you).

In other words, I try to appeal to both audiences. You are best placed to know what will appeal to your readers and you can guess that, for Search Engines, the principal keyword phrases for the post are going to be key. Your mission, should you choose to accept it, is to combine both as well as you can.

This you have to read

So where to find more information about titles, headlines and how to write them? Well, if you only go to one place, then head on over to Copyblogger’s posts on Magnetic Headlines. Highly recommended!

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