Using a Blog as the central Public Relations tool for a general or internal event can add really weight to the publicity and profile that it can achieve, as well as providing the perfect focal point for other marketing and promotional activities supporting it.

The Event might be a conference, a seminar (or a series of seminars), an exhibition, a Trade Show or a product launch, but the requirements of being able to distribute information as widely as possible remains a key factor. Only when people know about the Event and get information on it can they choose to attend!

What are the key elements which makes a Blog such a great tool for anyone organising an event, whether internal or to the general public? Some of the main reasons are:

• Blogs are ideal vehicles to generate Search Engine attention and hence spread information to a wider audience
• Marketing department can enter the information themselves so making updates are easy and immediate
• Information remains always up to date and is permanently accessible: no need to send out hundreds of follow ups because people have lost part what they have been sent
• Communications with attendees is simplified either using RSS or email by referring people to the information contained in the blog rather than sending it to everyone.
• Instant feedback can be obtained from attendees to give valuable information for future events
• It provides a central point for all information which both online and offline marketing for the event can then focus in on

There are several phases during the event where the blog will lends extra value to the event and a valuable source of information and feedback for the attendees. These start right from the moment that the Event is announced through to the post-Event distribution of information and the ongoing ability for continued publicity for your company and your follow up events.

The main benefits are:

1. Announcing the Event
The starting point is an announcement of the Event, outlining its format, its content (or expected content) and providing an explanation of its goals and who it will benefit from it. By including the framework of the event, you give the initial key information, start the work on the Search Engines visibility and give yourself the basis of future enhancements to the blog.

2. Additions and updates to agenda
The Business Blog format gives the perfect method of keeping the agenda up to date, no matter how many changes are made to it. It is likely that the conference agenda and the speakers will not be finalised before announcing the event but, because updating a blog needs no technical input, it can be done easily and quickly by those running the event. Updates are then instantly available and attendees can be kept up to date using RSS ideally or email.

3. Pre-Conference Promotion
By adding additional information on the content of the event, you can continue to drive the publicity machine through your general marketing activities and through the Search Engines. Articles around the subjects the event will cover or information from the speakers, for example, will bring people back to your blog and ensure Search Engine coverage.

4. Commentary during the Event
Commentary can come from two sources during the event: from the organisers as they add details about the presentations and keep coverage of the event up to date; and, perhaps more importantly, attendees can contribute their own thoughts and impressions about the event. These can be incorporated immediately and so be displayed while the event is still ongoing.

5. Event survey
Often surveys are run during targeted events to get feedback on certain aspects of its set-up and running, including content of the presentations or initial thoughts on the product if relating to a product launch. The survey can easily be run through the blog and then of course the results can be posted there (and distributed by RSS) or emailed out.

6. Distributing Presentations and other downloads
Presentations and other supporting material from the Event are often made available to be downloaded after the event. The Blog is the ideal place to post this information and, because of the focus before and during the event, it will also be the natural place for them to look.

7. Post event appraisal
After an event, all of the feedback and comments from the attendees who have used the Blog to comment either on the presentations or the vent itself will be invaluable to assess its success and help future developments. This, together with the event survey, will form the basis of the internal evaluation of the event.

8. Ongoing permanent archive
Of course, after the event, all of the content that you have created remains to be continually indexed by the Search Engines, giving a continual boost to your business profile and, for regular events, free promotion for the next one. If you wish to remove it you can, but the benefits from leaving it and letting people access it will be much more powerful.

One event at last year which shows the power this can bring and also gives additional information on the use of Business Blogs in general was its use for Global PR Blog Week. Check out how they used it – it created a large amount of publicity for the Event and continues to do so.

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I guess that I consider myself to be a relatively typical shopper, albeit probably a little bit more comfortable online than most. My own tendency, particularly when I’m buying anything out of the ordinary, is to turn to the internet to first check out and research what’s available and then to compare pricing.

It seems that I am not unusual in this. A recent survey carried out by Nielsen online (followed up by this post by Nielsen’s Ken Cassar) and reported by eMarketer, has added additional credence to the idea that whether we ultimately buy online or in the shops, we (as consumers) routinely carry out research online before we do so. Indeed, 8 out of 10 respondents who had purchased a product in store said they had visited the store’s website first.

Perhaps even more telling is that the survey, which focused on consumer electronics purchases, reported that more than half said they ultimately bought from the retailer on whose website they had spent the most time.

What does this tell us? Well, clearly that we, as consumers, are becoming more and more web savvy which is re-assuring. But from an online retailer’s perspective, it also shows us that the stickiness of our site is going to be a crucial factor in not only keeping shoppers there but encouraging them to buy. This is going to be the case whether we are running a small online store with a few items or a full ecommerce setup.

Enter blogs. I feel a full post on the subject of blogs and online retail or ecommerce is in order, but for now I’ll restrict myself to a few key benefits of getting a blog on your site alongside your online store.

• More Information: the more information you give about your product or service (not just description but also how people have used it etc.), the more confident your readers are likely to be that it is right for them and the more comfortable they’ll feel about purchasing it. Just as critical, as the survey shows, the longer they stay on your site the more likely it is they will buy from you;
• Answer their Questions: giving people the opportunity to ask questions and re-assure themselves that their choice is correct will help develop trust not only in the product but also in you as the vendor;
• Customer Reviews: the importance we place in other people’s experiences and feedback with products has been proven time and time again. Using a blog’s ability for people to leave their own comments will allow you to use the same techniques to improve your own sales that sites like Amazon, ebay and Hotels.com rely on;
• Search Engine Ranking: you’ll always want your products to be as visible as possible. Giving the Search Engines more to get their proverbial teeth into with a specific post about an individual product (linked back to its page in your online shop) will give you a search engine friendly page you can optimise for it and so the chance to appear more highly;
• Distribution: whether you have new products, special offers or just extra information on products, remember that a blog also distributes this information automatically through RSS and pinging, so it gives a proactive as well as passive side to your marketing.

Whether you employ just one aspect that a blog can offer or you build it in as an integral part of your online store will largely depend on time and resources, I guess. However, do remember to think outside of the standard blog format and try to use the functionality in specific business ways, such as incorporating customer reviews. That’s when blogs can really start to work for you.

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One of the key worries that businesses have as they start to develop their blog is what to write about and how best to communicate their messages across to their readers. Effectively, what sort of posts they should write. Well, posts can take many shapes and forms according to the author’s inclination and the readers’ preferences – I think the skill comes in matching the two as closely as possible.

To help the process, here’s a list of 17 possible types of posts that you could look at to develop the conversation on your business blog. They won’t all be relevant for every blog but they should help to spark some ideas on ones that would be most applicable for you.

1. Foundation Posts

Foundation posts are the core posts that your blog should be built upon and which focus on the key subject areas that the blog is going to be talking about. They are likely to be longer than other posts, focused in the content and, more often than not, will contain tips or practical advice centred around your main topics. These are posts that you’ll want to spend a bit more time on and which people should want to refer back to and share, time and time again.

2. Expertise Sharing

No doubt a familiar type of post for small business bloggers and a key one at that. These posts will demonstrate and share information on important topics relating to your expertise, with each post focusing on a particular aspect of that topic. The subject will be of direct interest to your readers and should have primary goal of developing or reinforcing the confidence and trust that they have in your abilities.

3. Lists

Lists remain one of the most commonly referred to types of posts and hence a very good way of getting a lot of information over in a short space of time. People can dip in and out as they see fit, so these are also the type of post that often gets referred to and shared in places like Digg.

4. News Delivery / Reporting / News Breaking

Blogs are a great way of sharing news and information and, because of their immediacy, also for breaking new stories. Unfortunately, few of us are able to be on the spot when we get a scoop but we are able to share news and information that we have found with our readers. While you could simply share a link or story as is, if you want to develop your own relationship with your readers, try to add your own perspective and comments to it when you write about it.

5. Guides / Instructional

A “How to” guide is an excellent way of passing on information and creating something which has the ability to go viral. While sharing information in anecdotal form is great, sometimes you just can’t beat a clear guide that’s easy to follow from someone who has been there, done it and got the T-shirt to prove it. Think of it like instructions on putting together a piece of furniture from Ikea (hopefully with all the pieces there) and make your “How to” guides the definitive ones for your specialism.

6. LinkBaiting

A post which is designed primarily to attract attention and incite people to link to it, hence link baiting. This might be a post with contentious or provocative content aimed at getting a reaction from readers or might be one based on humour. In essence though, it’s sole goal is to provoke a reaction and generate links.

7. Surveys & Polls

Facts and figures lend weight to an argument and by using figures from a recent survey or report and then adding your own commentary, you can get your message across with up to date information to support it. Alternatively, why not run your own poll in your post and gather information from the people you really want the opinion of – your own readers.

8. Article Reply

So you’ve seen something that caught your attention on some one else’s blog or website and left a comment on it … but you want to expand on that. Great, write a post which references the original but then goes on to either develop and expand on the points it makes, or to counter them.

9. Rants

Never get abusive or personal, but if you write about something that really bugs you and you believe is worth sharing, then this can come over very powerfully in a blog. It adds to the 3D view of you, the person, and helps tell your readers something more about you. Hey, we also like a little bit of Victor Meldrew, letting off steam now and again.

10. Industry Commentary

You are going to be well placed to pass on information about what is happening in your industry and how events are likely to effect your readers and other players in it. So make sure that you become the place that people visit to get informed opinion about what’s going on by delivering posts which report on developments in your industry.

11. Conferences / Exhibitions / Seminars

A great way of getting across information and sharing with a larger audience is to take information from a conference and report back via your blog. This could be your own conference or one that you are attending as a delegate - beforehand, highlight that you will be there (and willing to meet up no doubt) and then feed back what you found interesting or particularly useful.

12. Company Specific

There may be some specific news about your company which will be of interest to your readers, perhaps new capacity, extra staff or additional clients, all of which reflect favourably on you and your business. A constant stream of these might be considered unimaginative and prove boring, but the occasional one thrown in adds to the information pool your readers have about you.

13. Press Releases

While not to everyone’s taste, a blog is also an excellent distribution method for information (using RSS, pinging etc) as well as being the platform for conversation and relationship building. Don’t use it simply as a Press Release conduit, but if you believe that it is relevant and interesting to your readers then there is no harm in putting PR information out through your blog as well.

14. Guest Post

Ok, perhaps a slightly different angle here, but why not get someone else in to write a post for your blog. Your readers get additional great information on a subject, you can get extra publicity as the guest writer will probably reference it from their own blog and it will add to your reputation in the process. Perhaps a reciprocal arrangement with a number of different authors? [BTW - if you’re looking for guest bloggers, drop me a line! ]

15. Links Post

There’s always going to be information that you have unearthed during the course of the week that you’d like to share and is useful to your readers, but which doesn’t suit a full post on its own. So create a post with a series of links to articles, information sources, new stories etc. with just a short one line commentary on each.

16. Reviews

Might be of a book or white paper, or perhaps of a service or product which is relevant to your readers – give your own opinion on it and then open it to the floor and get your readers’ opinions as well.

17. Video or Podcast

It’s becoming ever easier to integrate either podcasts or videos clips into your posts and they are also a great way to offer something a little extra to your readers. Ideally make them your own but you can of course embed videos from sites like YouTube that you believe would be beneficial. If you put commentary around them (and a transcript for your own) then you’ll take the SEO on the post up a notch as well.

Of course, a post doesn’t need to fall into just a single category – this one, for example, is clearly a list post but I would like to think also falls into the area of expertise sharing. At the end of the day, focus on what will appeal to your readers (you could always ask then what they are looking for!?) but hopefully you’ll find some ideas here to be going on with!

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The 3rd part of the series and a lot of what I have been talking about in the first two posts on Optimising your blog for Search Engines and Optimising your Blog for your Readers, will be relevant here. In fact, it probably all is. Generally, when it comes to our businesses, our online “relationships” with our readers and with the search engines are inextricably linked in today’s world.

After all, we use optimisation techniques to try to get a higher profile in the Search Engine results pages and so attract more visitors. Then the optimisation for readers comes into play by keeping them on the blog, getting them to read and enjoy the posts, and ultimately encouraging them to return or recommend the blog. Optimising your blog for your business, ties these two together and supports them through the use of additional elements which further promote what you are doing and why.

So, make sure that you consider these as well if you want your blog to make the impact that it should on your business and support everything that you are writing:

1. Promoting your own services? Keep them above the fold

If your intention is to use your blog to attract people to you and make them aware of the services / products that you offer, then ensure you keep the links to them visible and above the fold, so that they can be seen without having to scroll down. At the same time, don’t make them so in your face that they take over. Balance is the name of the game. Your readers are astute and are likely to judge you on what you write but also on how you conduct yourself and this falls under the latter. Essentially, it comes back to the idea that you should not try to sell to them on a blog, rather help them discover why they want to buy from you.

2. Don’t swamp your blog with adverts

This means both yours and other people’s. If your readers are likely to lose the will to live because of the number of adverts that they have to wade through to find your posts, then they will quickly fall out of love with your blog and you. So if you intend to include adverts and partner links, make them relevant but don’t let them take over your blog.

3. Spend time on your blog design

When I talk about blog design, I’m not just thinking about the graphic design (ie. the look and feel) of your blog and how that relates to your business, but also the placement of the different elements such as navigation, categories, special posts, sign up boxes, offers etc. on the blog. Just as you may well have spent time on your website and possibly worked with a web development company, take the same care with your blog to ensure that it best serves your business goals.

4. Add easy referral methods

Referrals and recommendations are the lifeblood of many businesses and are possibly the best type of business introduction that you can get. In blogs, your posts provide information about your business both through the content and the way in which they are written - help your readers to share this information by making it easy for them to pass it on. Include an “email a friend” option as well as links to social bookmarking sites such as Digg, del.icio.us or Stumble Upon and, with the current interest in micro-blogging, a link to Twitter might also be beneficial.

5. Can they print it?

Sometimes I wonder if I am not yet fully embracing the online experience because I still often like to print off blog posts and webpages that I find useful so that I can read them at my leisure offline. I know that I’m not alone in this. Unfortunately, printers often truncate these posts because the page width is, well, too wide. So make sure that if people want to print off and refer to your article (yes!!) then they can without having to guess what are the missing words. [Wordpress users might like to include WP-Print for this.]

6. Make it easy to comment

I mentioned the need to make it easy for people to leave comments when talking about optimising your blog for your readers, but of course it works both ways. Comments are the start of a conversation which hopefully will benefit both parties and they should also benefit all those who come to your blog - they’ll not only see extra information but will also get a better picture of you through your replies. In addition, you may want to consider using the comments on special pages as live online testimonials, product commentaries, hotel/restaurant rating or whatever use that your business can put it to. If you want to know how valuable this so-called User Generated Content is, just look at companies like Amazon, Hotels.com or eBay!

7. Make use of RSS Marketing (and basic RSS Advertsing)

RSS is a key element of getting our information out into the right places on the internet, automatically and directly - it will also ensure that our messages reach people who have subscribed. However, there are many ways in which you can use your RSS feed to reinforce the business messages that you wish to get across. Presuming you are not hot on XML coding (I certainly fall into that category), then use Feedburner - you can add logos and notes to each post sent via RSS through their service. In addition you can add links after the post to promote/inform about your business, services or special offers using their Feed Flare facility. Think of it like adding a couple of relevant links to your email signature - great visibility without being too intrusive.

8. Include Calls to Action

I know that a blog should really just be about engaging with your readers, starting a conversation with them and creating those all important connections, but you are running a business too, so it’s important to give the process a little helping hand. Make sure that you have calls to action on your blog - it’s not direct selling or straying from the general ethos of blogging, it’s just letting your readers know how to take it to the next stage.

9. Be easy to contact

Just in case you were about to forget, the aim of a business blog is to encourage people to get in contact but you still find bloggers who make it difficult to find out how to do so. Make sure that you have a contact page and that it’s easy to find and use – in this instance, it’s nothing about being transparent or open, it’s just good solid business common sense.

10. Want sign-ups? Where’s your form?

If a key goal is to get subscribers for a newsletter or ecourse, then make sure the signup box is given a prominent position on your blog. Email marketing and the use of autoresponders for sequenced messages works really well with blogs and is something that is often overlooked as we keep our head down trying to write new posts. Remember the research which indicates that we tend to read pages in an “F” shape starting with the top left hand corner, working our way across the top and then reading down the left hand side - use that information and judge the placement of the important elements accordingly.

11. Make your blog as sticky as possible

A lot of the stickiness of a blog will come through the content that you write, but there’s no harm in giving it a helping hand. Judicious use of both videos and podcasts, for example, means that you can get your message across in a number of different media, and use them as additional avenues to promote your business through video optimisation and podcasts directories. Consider running online surveys or contests, offer free downloads, reviews of relevant books - all can complement the content you write to help keep your readers on your site and keep them coming back.

12. Use TACT – Track, Analyse, Change and Track

Make sure that you know what your readers are really reading, what are your most popular posts and what the Search Engines are referring people back to. Use a program such as Google Analytics or Statcounter to give yourself a good level of visibility of what is drawing attention and whether your calls to action are having the desired effect. Of course, this will only be beneficial if you analyse the information that it gives you and make changes accordingly. The process then starts all over again - it is certainly worth it though and will help make your blog work better for you.

In optimising your blog for your business, what you are really doing is giving it every chance to help promote and develop it. In doing so, you are ensuring that your blog can be found by your readers and potential customers and that they have easy access to the information that it contains. They should then be in a position to act on that information, ideally by getting in contact and by also sharing that information with others.

As ever, don’t get hung up on trying to optimise your blog purely for Search Engines or even purely for your readers. Remember what it is really there for - a tool to market and promote your business. Instead, keep a watching brief on the requirements for both readers and search engines, but make your main focus one of optimising it for your business.

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Warning - Long Post (even for me!)
Remember that when it comes to “Optimising your blog”, looking at the factors which will be picked up by the Search Engines is only one part of the equation. You also need to consider optimising the blog for your readers and optimising for your business objectives - creating a blog which happens to rank highly for certain relevant key word phrases is going to be of zero value to you if you can’t back that up with things that your readers are interested in. (We looked at Optimising for your Readers in part 1 and optimising for your business comes in part 3).

Most of the elements mention here can be applied to all full blown blogs - however, hosted blogs (particularly free ones) are unlikely to offer the flexibility to allow you to change all of these elements. So, if you are looking to really benefit from a fully optimised blog then I recommend you check out what’s on offer before you begin. For me, the full Wordpress system, particularly because of the wealth of specialist plugins, is extremely powerful in SEO terms (and my first choice of blogging system), and so I will be referencing suitable sources from the Wordpress community where possible.

While we will be looking at individual SEO elements, you have to remember that there are very few factors which will cause a major shift change to a post or page ranking on their own. Rather, it is the cumulative effect that has real value – a prime example of “the sum of the parts being greater than the whole”. So on each page, decide on the specific keyword phrases you wish to target and make sure that all of the individual elements come together to support them. Although vitally important, I won’t be looking at inbound links here, but rather concentrating on elements on the blog itself.

1. Title Tag

Generally considered to be the most important individual item so well worth spending the time and getting right. While opinions vary, general consensus is that you have about 8 words to play with, with greater relevance awarded to those at the start of the tag – to gain most benefit from this, ensure that as a default format, the title tag displays your “Blog post title” followed by “Blog name” so that the keywords in your post title are highlighted at the start of the tag.

However, whenever possible, you should take the opportunity to write a custom Title Tag - with Wordpress you can use the plugins such as Stephan Spencer’s SEO Title Tag or All in One SEO which will allow you to do this easily. What to write? Well, remember where the Title Tags appear – you’ll find it at the top of your browser window and, more importantly, as the clickable link on the Search Engine Results page. So while you should look to include your keywords to appeal to the Search Engines, you also need to write something which will inspire your readers to click on that link!

2. Post Text

The old adage of content is king still holds true and perhaps is even more compelling in blogs as the writing is intended to be more “personal” than the normal text penned by a corporate website scribe. In any case, what you write about and then the actual words that you write is clearly crucial – in all good business blogs, there should be a clear focus or direction for the blog overall, and it is likely that the content in each post is going to be focused on a certain subject matter as well. This will naturally lend itself to a keyword targeted post but … and it is a big “BUT” … it must be written in a way which will attract and then appeal to your readers. They must be your primary concern and focus!
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The RSS Feed is one of those key underlying technologies in a blog that can do a huge number of things for us and yet most of us, myself included, are still only scratching the surface with it.

Its main use is of course to give your readers a secure and immediate way of receiving your latest posts by subscribing to your RSS feed through an RSS Reader. Nevertheless, with so many internet users still unfamiliar with RSS in spite of its many benefits, I always recommend also offering the option of subscribing to the RSS feed via email as well.

The easiest way to offer this is by using a third party supplier. Feedburner, for example, provides you with the code to create a basic sign up form on your blog and then visitors can use to subscribe to receiving your blog updates automatically via email. A similar service is provided by Feedblitz and Zookoda.

Normally, you receive these on a daily basis as posts are published. However, there is another provider, Aweber, which gives you the option to take that one step further and effectively create a newsletter with your posts.

Aweber is probably best known as an autoresponder and email service provider along the lines of Constant Contact and Vertical Response. However, last year, they also launched a service called Blog Broadcast which essentially delivers your blog posts via email but also offers other features in as well. As you would expect from a company which specialises in email and newsletter delivery, this is includes a range of templates to control the look of the emails sent out, personalisation of aspects of the message and title, and tracking of links or ads.

In addition, as of this week, they have added a scheduling feature to the service. This means that you can now use the service to send out your posts on a schedule which suits you and your readers rather than one decided by the software. For example, you can now automatically send your readers a newsletter every week or every month by email with all of your posts. A great way to use emails to help support your blog.

Granted this is not a free service but the additional benefits that this gives you are certainly worthwhile and particularly if you also use the other services it offers. For example, I use the autoresponder to deliver my Business Blogging eCourse and you can also use the email broadcast system to send other ezines or general communication to your readers.

So, if you want to do more than simply send out each post as you make it or you’re looking for an automated way to publish a newsletter to your list of readers, then this might well be worth looking at.

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I should say right from the start that you should always write first and foremost for your readers - that’s Rule #1 when it comes to creating a successful blog.

Nevertheless, we shouldn’t forget that a blog is also an important tool in helping our positioning and Search Engine ranking for keyword phrases which are important to us and our business. These may be ones which cover central themes in our blog and our business activities, or they could be targeting areas that we would like to benefit from as part of the “Long Tail” effect that blogs are excellently positioned for.

The key first step is identifying the right keyword phrases is going to be key to our efforts to get better rankings through Search Engine Optimisation. This will allow us to focus our articles at areas which we know will appeal both to our readers and to the Search Engines at the same time. It can also help to achieve a more comprehensive coverage in our chosen area by identifying keyword phrases in adjacent areas that are relevant to what we offer.

To help in this task and find the best keyword phrases, there are a number of tools around and a lot of them are free! In addition to the tools that I have mentioned below, also take the time to check out your competitors’ sites and see what words they are targeting in their Title tag and keyword meta tag (go to View -> Source in Internet Explorer to view these). While not to be directly copied - after all every business is different - they can be a good source of additional information and ideas.

Here are the keyword tools that I have looked at and consider worthwhile.

WordTracker
WordTracker is probably the best known tool in the field and is the self styled “Leading Keyword Research Tool”. They is a scaled charge for a weekly, monthly or annual subscription as well as a limited free trial, but it is also very complete in what it offers across a number of Search Engines.

Google AdWords: Keyword Tool
The Keyword Tool is built into AdWords but Google have also made it available externally so that you can do some initial research. It gives ideas for new keywords associated with your target phrase but does not indicate relevance or give details of number or frequency of searches

Overture Keyword Selector Tool
This tool is a little dated now (and of course Overture is now rebranded as Yahoo Search Marketing) but there is still validity in checking it out. It returns details of how many searches have been carried out in the Overture engine over the period of a month and allows a drill down into associated keywords containing your keyword phrase as well.

NicheBot
NicheBot has a mix of Wordtracker and Overture based tools as well as a nice keyword analysis tool which focuses on Google’s results

Digital Point Keyword Suggestion Tool
One of a set of tools available at the Digital Point website – this engine gives search numbers on keywords from Wordtracker and Overture sources

In addition to these, although some of the keyword tools mentioned above already include it, I would also recommend taking a look through a Thesaurus (online or paperback) to open up other avenues. Sometimes you just can’t beat going back to basics!

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