Theres been lots of talk about Edelman and the WalMarting across America fake blog (or flog) episode across the blogosphere over the past two weeks as you’d expect – lots of accusations and finger wagging, most of it justified. (In case you are blisssfully unaware of this then this, this, this or this will fill you in on the background).
My own issue isn’t so much with the initial action (naive as it was) or the delay in Edelmans reply but the impact this type of action has. This impact is felt not only by those already blogging and using the blogosphere, but is even more telling on those companies still examining it and deciding if it is something they should get involved in. An episode like this can have a huge impact in terms of trust, something which is essential if people and companies are to consider blogs as a source of reliable information and hence worthy of their attention.
A survey run by Globescan earlier this year indicated that the blogosphere still suffers from an image problem with only 25% of those polled indicating that they trust of the information they provide, less than other types of media. This is clearly an issue yet is one that can only be changed over time – episodes like this will only serve to set back that process.
The need to be whiter than whiter at this stage of the blogospheres growth is critical. To many, the blogosphere seems to have a more of a reputation for outing information like a tabloid reporter rather than providing critical updates and valued opinion. This isnt necessarily true but thats not the point – its perception that counts.
But like anything, there are differences. Trust in online sources has to be earned – not just for blogs as a whole but individual blogs within that. Those blogs which have shown themselves to be reliable and informative will build an audience which trusts and values the information that they provide, though it is all too easy to lose that trust.
Episodes like this one with Wal-Mart and Edelman are embarrassing for the companies involved and also potentially damaging for the image of the blogging in general. If it gets tarnished by so called spin then it loses credibility and that could impact us all.
I find it slightly ironic that blogs, which are such a perfect tool to help build trust and reputation, can result in such a public loss of both when misused. At the same time, I also find it reassuring that the reaction this has provoked shows that there is a self-regulatory force at play which will I hope dissuade others from attempting something similar.
Tags: Blogosphere, Business Blogs, Edelman, Globescan, Online Media, Trust, Walmart, Walmarting
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